At Roberts Hawaii, we strive to provide quality services to our guests. As such, we welcome all questions and suggestions as we value your feedback. Please feel free to contact our Customer Service, or look for our Shore Excursion Team on the pier. We look forward to your visit to Hawaii and the opportunity to serve you.
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Sat: Honolulu, Oahu (EMBARK)
Sun: Kahului, Maui
Mon: Kahului, Maui
Tues: Hilo, Hawaii Island
Wed: Kona, Hawaii Island
Thurs: Nawiliwili, Kauai
Fri: Nawiliwili, Kauai; Afternoon Cruise of the Napali Coast
Sat: Honolulu, Oahu (DISEMBARK) -
Roberts Hawaii is Hawaii’s largest transportation and tour provider with over 80 years of experience. We are proud members of the Hawaii Visitors and Convention Bureau (HVCB) and the Hawaii Transportation Association (HTA). Learn more about Roberts Hawaii, Inc.
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Shore excursions are tours and activities created specifically to cater to cruisers on cruise lines. For most of our products, we pick you up from the pier and return you to the pier before your ship leaves dock. For other products, we may either escort you back to the airport or to your Waikiki hotel for your extended stay. We pay attention to your cruise ship schedule and create specific tours and activities that fit within your window of time. All you have to do is just book tours and activities with us, and look for our Roberts Hawaii staff when you arrive at the pier.
Design your Polynesian experience for each island — the choices are only a click away!
Roberts Hawaii Shore Excursions feature:
- The same popular tours offered by your cruise ship
- Complete tours with similar routes, similar stops, and duration
- Pier transfers starting at $24
- Tours that depart from your pier and return well before sailing
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As Hawaii’s largest tour provider, we are able to offer great value on tours and activities. Certain cruise lines may own ground transportation companies to operate the tours they sell on board their ships. Therefore, through a controlled subsidiary, they set their own pricing. Roberts Hawaii is able to offer similar tours and give you choice in what you see and do in Hawaii at a lower cost.
There is no catch. Our tours are complete tours, with similar routes, similar stops, and approximate duration. Compare the offerings and see for yourself how much you can save with Roberts Hawaii tours.
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Yes. Roberts Hawaii Shore Excursions operate the same popular tours offered by your cruise ship, designed around you and your cruise ship’s itinerary. Tours depart from your pier and return well before sailing. In all of our years in operation, no Roberts Hawaii Shore Excursion has ever missed a port departure. However, if it were to occur due to unforeseeable circumstances, Roberts Hawaii guarantees airfare to your next port of call.
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If the cruise ship’s itinerary changes for any reason (i.e. force majeure, weather cancellations), we will provide a full refund for the specific tour that was missed.
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A tender is a small boat or a dinghy that a large cruise ship will use to transport people to and from the cruise ship to the pier. At the Lahaina and Kona piers, large cruise ships are not allowed into the piers, and tenders will be used to transport guests to these piers. For all Lahaina and Kona tours, please remember to book your reservations with the ship 24 hours prior to tour time to ensure that you are at the pier side in time for your tour pick up.
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Customarily, tours may be canceled without penalty by writing “cancel” on the tour ticket and returning them to the ship’s shore excursion desk or 24-hour drop box prior to arrival in port. Check with your cruise ship activities desk for its cancellation policy.
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We highly recommend that you book before the tour date to guarantee a seat. You can make a reservation by calling us at 808-539-9400, or if you are unable to reach us by phone, you can book your shore excursions directly through our website.
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Hop aboard our Pier Shuttle and we’ll get you where you need to go.
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Due to limited space availability, we strongly encourage making your reservations at least 48 hours in advance.
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Yes, the Roberts Hawaii Shuttle stops at various hotels, hostels, and condos. However, not all properties have a loading zone or area to drop directly by its front door. For those properties that have limited access, we will drop off at the closest area safely.
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Our friendly airport representative will meet you at your baggage claim.* We guarantee no more than five stops to your destination. Our yellow-uniformed representative are stationed within the baggage claim areas as well as signs directing passengers to the pickup stations. For any additional questions, please call (808) 539-9400.
*International guests: Greeters will meet you outside of customs.
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The approximate drive time is about 30 minutes, and the average time to the last stop is 45 minutes.
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Each passenger is allowed two pieces of luggage and one carry-on at no additional charge. Charges apply for additional and/or oversized pieces of luggage. See luggage rates below.
Additional Luggage (over 2 per person) / Golf Clubs $10.00 per piece Heavy Boxes (over 50 lbs.) / Musical Instruments / Surfboards (6′ or less) $25.00 per piece Bicycles (dismantled) / Windsurfing Boards $40.00 per piece Carry-ons must be placed on your lap and in your possession at all times. Oversized baggage is accommodated if space is available. No boards or boxes larger than 3 ft x 3 ft are permitted on the bus. Additional fees apply and are collected directly by our airport representative. CASH ONLY (EXACT AMOUNT).
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No, children under 4 years of age are complimentary if they can be securely held on their guardian’s lap. We do not provide child seats. If the guardian requires a seat for the child under the age of 4, the regular rate will be applicable. Under HI Rev Stat § 291-11.5 (2011 through Reg Sess), operators of emergency, commercial, and mass transit vehicles are exempt from child passenger restraints.
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Yes. If any special accommodations are needed due to disability, please include them at the time of booking. Due to limited availability, we require that ADA vehicle reservations be made a minimum of 48 hours prior to date and time of service. We will make all reasonable attempts to accommodate the needs of the disabled traveler.
For electric wheelchairs or scooters: The combined weight of the wheelchair and guest cannot exceed 500 pounds. The usable platform is only 48 inches by 30 inches. The maximum weight that our drivers can carry into the luggage compartment is 50 pounds.
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Visit RobertsHawaii.com. We set you up with the best entertainment, tours, and activities on the islands. And if you plan on visiting a neighbor island, we have excellent package deals on your flight, rental car, and accommodations. There are even fabulous island-hopping one-day tours to the Big Island, Maui, and Kauai. Leave in the morning, enjoy a spectacular tour, and return to your Waikiki hotel that evening.